Author - Dan Berthiaume

A BPO State of Mind

Fraud Finds New Way to Infect Outsourcing Relationships

Getting BPO Innovation Out of Performance-based Contracts: Vendors Take Variety of Approaches

Fierce Debate About “Offshore Productivity Gap” Exposes Big Disagreement Over Evaluating ITO Costs

Outlook for Nearshore Contact Center Outsourcing: Strong and Getting Stronger

Managed Services Player Serco Expand BPO Operations in Central America

Latin America Data Centers: Evolving to Match US Standards

Evolving Knowledge Economy Redefines BPO and Rewards Innovators

Before Your Rely on the Latest Ranking of BPO Destinations, Read This

Forget Arbitrage: Just Take Labor Out of the Cost Equation