Narayan AmmachchiGlobal Capability Centers (GCCs) in India are rapidly surpassing traditional IT service providers in workforce expansion, with some firms poised to double their employee base, according to a study by Alpharetta, Georgia-based HR firm NLB Services.
The report projects a 27% increase in hiring by GCCs in 2025, marking the second consecutive year they will outpace IT companies in job creation. In comparison, traditional IT firms, including industry leaders like TCS and Infosys, are expected to expand their workforce by only 8-10%.
GCCs are increasingly attracting top talent by offering 12-20% higher salaries than conventional IT service providers. However, they are particularly seeking professionals with specialized skills in emerging technologies such as artificial intelligence (AI) and data science. Interestingly, while traditional IT firms prioritize experienced candidates, GCCs appear content hiring fresh graduates.
The study also reveals that 30% of GCCs could expand their workforce by 50-100% over the next five years. Currently, nearly 500,000 Indians are employed in GCCs, a number expected to reach one million by 2030.
Sachin Alug, CEO of NLB Services, emphasized India’s growing importance as a global GCC hub, predicting that the number of centers will exceed 2,100 by 2030, with the market size approaching $100 billion.
The sector has witnessed significant expansion over the past five years. According to research firm Nazcom, India had 1,400 GCCs in 2019, a figure that grew to over 1,700 by late 2024.
In response to this rapid growth, India’s federal government has allocated a dedicated budget to promote GCC expansion in Tier 2 and Tier 3 cities. Currently, most GCCs are concentrated in major metropolitan hubs such as Bengaluru, Pune, Chennai, and Hyderabad.
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