There’s no AI without data, a reality which many business leaders have yet to grasp in its entirety as they ride the AI hype train towards an unknown but very promising destination. A recent study by consulting firm Carruthers+Jackson put… Read More »

The radical economic policies of Argentinian President Javier Milei, while controversial and even scary in the eyes of some experts, seem to be appealing to the sense of hope among entrepreneurs in the country’s services sector. A recent survey by… Read More »

Management consulting is, as a service, rarely well-defined or understood. It tends to be bought on faith or under unclear expectations. Many times, it falls outside the radar of Procurement, which tends to be relegated to “processing the order” after… Read More »

Atento, one of the largest call center operators in Latin America, finds itself in the middle of a labor dispute between Mexico and the US. The US Trade Representative (USTR) requested a review panel under the US- Mexico-Canada Agreement (USMCA)… Read More »

Over the past decade, Belize has been quietly building a reputation among BPO industry experts.  In spite of demographic numbers that barely pass the 400,000 people, Belize stands out among other Central American nations due to its population of native… Read More »

Two years into the war with Russia, Ukrainian IT firms fear little for the integrity and continuity of their business operations. True concern comes from better-known, comparatively mundane sources: global economic headwinds, customers who remain extra-cautious and a dwindling flow… Read More »