Guatemala is accessible by air to major US cities in only a few hours, has a competitive workforce, and a robust telecommunications infrastructure, making the country ideal to support a growing, and dynamic, CC/BPO sector. Learn why Villa Nueva Business Park in Guatemala is an excellent choice for global BPO providers.
This white paper, produced by Nearshore Delivery Solutions in collaboration with Nearshore Americas, provides an in-depth look at the achievable business value that cognitive computing can produce today.
This Nearshore Americas analysis, written in collaboration with Invest Saint Lucia, outlines the knowledge-focused opportunity in Saint Lucia.
Created in collaboration with Nearshore Delivery Solutions, this 10-page white paper examines the ways in which cognitive computing can and will help businesses in various sectors.
Created in collaboration with Mexico IT, this white paper covers the status of Mexico’s digital opportunities, the country’s availability of digital talent, and the educational shifts that must occur in order to develop its digital capabilities.
Created in collaboration with AAJ Technologies, this 20-page report is a guidebook to managing your digital migration, one smart step at a time.
Business process management (BPM) can be broadly defined as any software initiative that improves workflow, and does so adaptively, enabling an organization to respond in real-time to changing business environments. Software-driven BPM relies heavily on… Read More »
For a business to get the most out of its information technology, it must often look to third parties to build the right solutions. These kinds of partnerships can take many forms, but increasingly organizations… Read More »
North America’s center of technological innovation is moving south. Two generations ago, most hi-tech firms were based around Boston, but over time they’ve spread out to places like Research Triangle Park in North… Read More »
Superior Positioning: A Fact-based Analysis of Why Mexico Outperforms India for Software Services This new Nearshore Americas whitepaper examines Mexico as a nearshore option, focusing on critical factors such as infrastructure, labor, education,… Read More »
Amid shifting realities, Mexico’s IT sector has much to offer the world. From its strategic geographical location and renowned training grounds to its booming startup community and close cultural affinity with the United… Read More »
The demand for secure healthcare-related software in the United States is growing, with the technological transformation including an increased risk of high-profile data breeches. Consequently, this large and complex market is increasingly challenged to find… Read More »
By Juan Diaz, Consulting Manager, Wipro Consulting Services Latin America continues to raise the attention as an eye-catching destination that offers great value and resources when compared to other offshoring locations. Business Process… Read More »
With a large English-speaking population and labor costs far below those in the Philippines, Guyana is well positioned to attract large foreign investment in its outsourcing industry. The latest white paper by Nearshore… Read More »
With low energy cost and a vast pool of English-speaking population, Trinidad & Tobago has begun to emerge as a preferred destination for launching F&A BPO services in the Caribbean. This E-book examines… Read More »
Gaming, Film and Digital Animation: Mexico’s Creative Industry’s Climb to Recognition This White Paper walks you through Mexico’s blooming creative & cultural industry. Mexico is the world’s 18th biggest exporter of creative goods,… Read More »
Case studies point toward a new, more collaborative services model. A lot many global IT companies are settling down in Mexico, making the most of the country’s improved labor conditions and IT infrastructure,… Read More »
Guadalajara’s Low Risk and High Reward Creates Thriving Technology and Investment Climate Global media often depicts Mexico as a lawless war zone, but in reality the situation in Mexico is much more nuanced… Read More »
FinanceTech Builds Foundation for Next Generation of Mexico IT Services Center for Global Outsourcing Conference Highlights Region’s Rise From China, to India, to Mexico, the world is experiencing a seismic shift. Young entrepreneurs… Read More »
Case Study: Leveraging Colombia to Propel Global Business Solutions Big Data specialist TiBCO and Heinsohn teamed up in Colombia as the Latin American country increasingly looks to become a leading hub for IT… Read More »
The Customer Support Landscape in Mexico and Central America By Jones Lang LaSalle The nearshoring of customer service operations is an increasingly important part of a global customer service delivery platform. Companies seeking… Read More »
Encouraged by stronger political support than was enjoyed by his predecessor, President Enrique Peña Nieto and his centrist Institutional Revolutionary Party (PRI) could also garner the support needed to make good on campaign… Read More »
Mexico’s recently energized economy poses a strategic question for today’s business and technology services companies. Namely, should the sourcing community favor Mexico as a domestic market opportunity, or a offshore global delivery platform… Read More »
Mobility is Supposed to Complement the Enterprise Not Disrupt In a just-released white paper, Nearshore Americas examines the game-changing impacts of mobile computing in an increasingly networked world. The paper, authored by NSAM… Read More »
Jamaica BPO in Depth: Special Report Uncovers Potential for Specialized Services Jamaica has the largest English speaking population in the western hemisphere behind the United States and Canada totaling 2.7 million. What’s the… Read More »
Establishing Customer Contact Centers in Mexico and Latin America By Jones Lang LaSalle Locations in Mexico and Central America are seeing increasing levels of direct investment activity for customer contact operations. As the… Read More »
Why Global Sourcing? Creating Competitive Advantage in Today’s Volatile Marketplace By PwC Advisory Services The economic downturn and escalating pressure on corporate profitability have combined to focus the spotlight firmly on organizational inefficiencies.… Read More »
By APQC Research In Parts 3 and 4 of his special interview, Brad DeMent from ScottMadden Consulting discusses the evolutionary process of SSO and the checkpoints organizations have to hit in order to… Read More »
Financial Shared Services Centers: Driving Excellence from the Start (Parts 1 and 2) By APQC ResearchParts 1 and 2 of a special series of interviews featuring Brad DeMent, Partner at ScottMadden Consulting, and… Read More »
Nearshore Agile Development: Faster, Leaner, and Higher Performing By the Editors at Nearshore Americas Typically companies turn to outsourcing to save money and operate more efficiently. In the past, to accomplish these goals,… Read More »
The New Outsourcing Axis: Examining IT Service Innovation Inspired and Built in Latin America By the Editors at Nearshore Americas We typically think of innovation in terms of groundbreaking developments, like packing a… Read More »