Narayan AmmachchiGlobal business process outsourcing firm Alorica has laid off around 440 employees in Uruguay following the termination of its contract with U.S. telecom giant Verizon, local media reported.
Of those affected, 265 were directly assigned to Verizon, while the remaining employees were involved in other Alorica projects. The workers were notified on Aug. 14 that their project had concluded and their employment would officially end on Aug. 30.
The Uruguayan Federation of Commerce and Services Employees has urged the government to intervene and provide support to the displaced contact center workers, citing the growing impact of automation on the BPO industry.
Alorica has confirmed the end of its contract with Verizon but stated that it is seeking new clients to sustain operations and preserve jobs in Uruguay.
The company currently employs about 900 people in the country, most of whom work remotely. It also maintains a major delivery center in Aguada Park Free Trade Zone, one of Uruguay’s key business hubs.
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