Nearshore Americas

Infographic: Geo Diversity Feeds the Teleperformance Engine

Diego Pérez-Damasco
May 13, 2020
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Infographic: Geo Diversity Feeds the Teleperformance Engine

Geo diversity in Nearshore locations is generating the capacities necessary to sustain a diverse set of revenue streams for Teleperformance’s Nearshore engine. Ibero-LATAM President and CEO, Juan Carlos Hincapie, expects growth to continue amid the COVID-19 pandemic, as work-from-home (WFH) becomes integral to the company’s Nearshore engagement strategy.

The following infographic is the visual companion to our edition of The Exchange exploring Teleperformance’s WFH capabilities, agent monitoring technology, growth prospects, and Colombia experiences at a time of constant upheaval of the global CX delivery environment.

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Diego Pérez-Damasco

Diego Pérez-Damasco is a writer and managing editor at Nearshore Americas. He has more than six years of experience covering politics and business in Latin America. He has been published in media outlets throughout the Americas and holds an MA in International Journalism from the University of Sussex, United Kingdom. Diego is based in Costa Rica.

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