Nearshore Americas

ACS Prepares to Cut Back on Agent Positions in Kentucky


ACS Government Solutions, a company that provides outsourcing services for government agencies, has filed a notice with the state of Kentucky that it might lay off as many as 286 workers at sites in London, Monticello and Richmond, Ky.

The sites are part of Affiliated Computer Services Inc., which was purchased earlier this year by Norwalk, Conn.-based Xerox Corp. (NYSE: XRX).

ACS provides call-center-outsourcing and business-process services. It has more than 34,000 employees in 150 call centers around the world.

According to information from the Kentucky Cabinet for Economic Development, ACS had 724 employees at the sites in 2009.

Kevin Lightfoot, vice president of corporate communication at ACS’s headquarters in Dallas, said a Worker Adjustment and Retraining Notification Act notice was filed with the state of Kentucky as a precaution to let workers at its three facilities know there might be layoffs coming.

All of the workers that would be affected by the layoffs support a single, undisclosed government client, Lightfoot said.

“Quite frankly, we don’t know what the client’s intentions are,” he said, noting that ACS’s contract with the client might be affected by the volume of outsourcing work it needs.

Lightfoot added the his company will offer dislocation and placement services for the workers afffected, including trying to help them find jobs at other ACS operations across the state.

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Last month, the company announced that it will hire about 320 people to fill customer-service and supervisory positions in its operations in Lexington and Danville, Ky. Overall, the company employs about 4,000 people in Kentucky.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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