Alorica Expands DR Operations with 500 New Employees

Global BPO provider Alorica is set to hire 500 employees in the northern Dominican Republic town of Santiago de los Caballeros.

The new hires will be allowed to work either from the office or home. Applicants need to be fluent in English, stated the company’s officials to local media.

Alorica arrived in the Dominican Republic in early 2013, but its operations grew significantly in 2016 when it acquired Expert Global Solutions.

Today more than 2,700 people are working for the company in the Caribbean country.

The Irvine, California-based company often offers 6-week training for its new employees, teaching managerial skills in addition to industry-related tasks.

The call center firm reportedly raised average minimum wages between 15% and 20% in 2021 after it saw many of its rivals do the same, according to the Wall Street Journal.

“Alorica changed my life, so like the lives of many of our collaborators who have also grown professionally hand in hand with the company,” says José Ramírez, who after 15 years of service became the president of Alorica for Latin America and Caribbean region, according to local news outlet La Nacional.

“Alorica is an organization where opportunities are just around the corner; we provide our collaborators with all the necessary conditions to grow and work hard within a constantly growing industry.”