Nearshore Americas

Alorica to Hire 25,000 New Workers for its Global Call Centers

BPO provider Alorica has kicked off a job fair, with plans to hire at least 25,000 customer experience associates for its 100 contact centers around the world.

The massive expansion program is apparently part of its stated aim of becoming a US$3.14 billion company by the end of 2020.

To attract quality talent, the BPO provider is offering an array of incentives to its new employees, including free medical insurance, paid holidays and training.

“Our people are the heart of our business, providing the best customer experiences. Just one reason why we were named 2019 BPO of the Year,” said Greg Haller, Chief Operating Officer at Alorica, in a press release.

“Alorica has generated tens of thousands of jobs over the last 20 years, and we’re proud to continue creating career opportunities for people around the world.”

The job fair has already got underway at the company’s call centers, where it will interview candidates and offer jobs instantly.

Irvine, Calif-based company will hire call center agents for providing tech support and customer service, in addition to team managers (supervisors), operation managers, trainers, and talent acquisition recruiters.

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Alorica often offers a six-week training program that teaches managerial skills in addition to industry-related tasks.

It grew up into a major player in the voice-based BPO market after it acquired Expert Global Solutions (EGS) in 2016.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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