International BPO firm Alorica is adding 200 people to its workforce in Tucson, Arizona, taking the company’s total headcount in the city to over 2,000.
Tucson Mayor Jonathan Rothschild has praised Alorica for generating more jobs for the city, according to local daily Arizona Daily Star. Rothschild noted that many of its employees have been with the company for over a decade.
“Nearly the entire Alorica leadership team in Tucson had worked their way up the company’s corporate ladder, starting off with entry-level jobs,” the paper said, citing an Alorica spokesperson.
The U.S. headquartered company, which has been present in Tuscon for 20 years, became the city’s tenth largest private employer last year when it acquired call center rival Expert Global Solutions (EGS). The deal also added more than 40,000 employees to its global operations.
Founded in 1999, Alorica has more than 50,000 employees in the United States alone, and claims to be the largest customer experience, business process outsourcer services provider in the country.
The BPO firm runs a string of delivery centers in several Latin American countries, including Brazil, Mexico, Jamaica, Guatemala, the Dominican Republic, and Honduras.
The company provides customer engagement services through voice, online, mobile, and social media channels to companies in nine industries.