Capgemini to Acquire WNS in Strategic Bet on Agentic AI

French tech and outsourcing major Capgemini has announced the acquisition of Mumbai-based BPO firm WNS in an all-cash deal worth $3.3 billion, positioning itself at the forefront of the fast-evolving Agentic AI revolution in back-office services.

The acquisition aims to accelerate Capgemini’s pivot from conventional business process outsourcing to AI-powered intelligent operations, where automation, machine learning, and data-driven decision-making become core to enterprise support functions.

Once finalized, the deal will integrate WNS’s analytics-driven platforms and sector-specific BPS services with Capgemini’s AI consulting, cloud, and data capabilities.

Capgemini is projecting revenue synergies of $108–151 million and cost synergies of $54–75 million annually by 2027, reflecting the scale and operational complementarity between the two firms.

“This marks a decisive leap,” said Aiman Ezzat, CEO of Capgemini. “It’s a shift from traditional outsourcing to intelligent operations powered by Agentic AI — where systems don’t just process tasks but learn, adapt and act autonomously across the value chain.”

The BPO industry, long defined by labor arbitrage and cost efficiencies, is undergoing a structural shift. With Agentic AI, enterprises are seeking autonomous processes that self-optimize in real time—handling everything from invoice processing to customer support with minimal human oversight.

“Enterprises are rapidly adopting Generative and Agentic AI to reimagine their operations,” Ezzat said in the press release.

The acquisition strengthens Capgemini’s global positioning against rivals such as Accenture and Genpact, which are aggressively scaling their intelligent automation offerings.

Founded in 1996 as a back-office unit of British Airways, WNS was spun off in 2002 after private equity firm Warburg Pincus took control. The company went public on the New York Stock Exchange in 2006 and has since transformed into a tech-forward business process services provider.

Today, WNS operates in 16 countries with over 60 delivery centers and a workforce of 57,000-plus employees.