American BPO giant Concentrix is gearing up to unveil a mega contact center in the Colombian city of Medellin.
The California-based provider will hire around 600 people in Medellin this year, adding another 1,500 by the end of 2023.
Contentrix’s new offices in Colombia will serve not only it’s international clients but also local businesses, including Etraveli and Macy’s.
“We chose Medellin because it’s the center of innovation in Colombia as well as for its talent and willingness to provide an excellent customer service experience,” said Clara María Bernal, the country manager of Concentrix in Colombia.
With US$4.7 billion in annual revenue, Concentrix runs more than 200 delivery centers in over 40 countries. It became the second-largest global provider of customer engagement services in 2018 when it merged with Convergys.
“In Medellin, we are very happy with the arrival of Concentrix, one of the largest companies in the world in the BPO sector. This is a magnificent opportunity for hundreds of young people from Medellin. We are very happy with the arrival of Concentrix,” said Jonathan Ballesteros, Director at investment promotion agency ACI Medellin.
Medellin is home to around 20 BPO companies, including One Link, Teleperformance, UPS and Grupo Konecta. Together, they have employed over 4,000 people, according to the government data.