Nearshore Americas

Convergys Set to Hire Over 100 Agents in South Florida

SOURCE: Sun Sentinel

Interested in working from home? This may be your opportunity: Customer service giant Convergys Corp. is hiring for 118 full-time positions for its call center in Tamarac.

Eighteen of the positions require candidates who are bilingual in English and Spanish to work on site, while the rest are telecommuting opportunities that do not require bilingual capability.

The new Convergys employees will provide customer service support for a client in the telecommunications industry. The jobs offer full benefits including tuition reimbursement, said John Sargis, site leader for the Convergys contact center in South Florida.

Bilingual employees working in the Convergys site on Hiatus Road will receive up to three weeks of paid training and must be able to work schedules between 8 a.m. and 8 p.m. Mondays through Fridays, the company said.

New telecommuting employees will receive two weeks of paid training and a two-week transition period at the Tamarac contact center before they begin taking inbound customer calls at home.

Requirements for telecommuting candidates include a quiet place to work, a PC, a high-speed Internet connection, and a headset, all of which meet Convergys’ minimum standards.

Convergys offers wages starting at $10 an hour plus incentives, and benefits including medical, dental and vision insurance, tuition reimbursement, 401(k), and paid and unpaid time off.

The company said it is looking for workers with sales experience, computer and keyboarding skills, and the ability to work flexible hours. Employment with Convergys is contingent on a successful background check and drug screening, as well as verification of education and employment history.

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Interested candidates may apply online at www.convergys.com/careers. Those interested in telecommuting opportunities should reference Requisition No. 36699.

Convergys has about 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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