Nearshore Americas

ACS Gets Top Gartner Recognition for FAO

Press Release, January 14, 2010

Affiliated Computer Services, Inc. today announced it has been placed in the “Leaders” quadrant in industry analyst firm Gartner Inc.’s Magic Quadrant for Finance & Accounting BPO.

ACS was positioned in the leaders quadrant based on the evaluation criteria of ability to execute and completeness of vision. According to the report, “Leaders are performing well today, both with a clear vision of market direction and by actively building competencies to sustain their leadership position in the market. The comprehensive F&A BPO players in this quadrant generally share superior market understanding, have a global client base, an extensive network of well-distributed and highly populated global delivery centers catering for multiple languages, a good balance of transactional and high-end F&A delivery and innovative sales offerings.”

“We consider our positioning in the ‘leaders’ quadrant by Gartner confirmation of our commitment to delivering business benefits and overall client satisfaction,” said Ron Gillette, senior managing director of ACS Finance & Accounting Services. “By leveraging our extensive global delivery network and vertical market expertise, ACS clients are ensured seamless F&A management that provides reduced costs and improved service levels, enabling them to focus on their core business.”

In the report, Gartner defines comprehensive F&A BPO as consisting of “support for multiple business processes in the F&A domain through a single BPO contract. It typically includes three or more subprocesses associated with F&A, from the following categories: accounts payable, accounts receivable, general ledger, financial reporting, treasury and cash management, specialist processes, including yield management, shareholder accounting and risk analytics.” The report was published Dec. 17, 2009 and was authored by Cathy Tornbohm, Gartner research vice president.

ACS Finance and Accounting Services are core to the company’s diversified business process outsourcing service offerings. Our broad spectrum of financial outsourcing services includes accounts payable and receivable; billing; general accounting; tax management; and treasury and risk management. The ACS F&A global delivery model supports 24 countries and encompasses 19 languages.

About ACS

ACS, a global FORTUNE 500 company with approximately 76,000 people supporting client operations reaching more than 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients. The company’s Class A common stock trades on the New York Stock Exchange under the symbol “ACS.” Learn more about ACS at

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About the Magic Quadrant

The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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