Nearshore Americas

Honduras’ Bilingual Workforce Draws another US BPO Firm to San Pedro Sula

U.S. outsourcing firm Alorica has expanded its operations to Honduras with the launch of a delivery center in San Pedro Sula. Irvine, California-based Alorica will offer customer care services for a local digital entertainment services provider.

Alorica is the second US BPO firm to expand to Honduras this year after StarTek opened a call center in February. Alorica is currently conducting a job fair in San Pedro Sula, Honduras’ industrial capital, and plans to hire about 200 call center agents.

Honduras is Alorica’s second location in Latin America, the first location being the Dominican Republic, where the BPO firm employs more than a hundred agents.

“We are confident the expansion into Honduras will greatly benefit Alorica’s current and prospective clients,” said Andy Lee, Alorica’s CEO and the founder. “The region’s growing economy and skilled, bilingual workforce will help support our offshore expansion plans.”

The company’s two senior executives, Shawn Stacy and Brian Jeppesen, will lead Honduran operation. An industry veteran with more than 20 years of experience, Stacy will be responsible for the day-to-day running of the center. Jeppesen, who is fluent in Spanish and has more than 23 years of call center experience, will assist Stacy, Alorica stated in a press release.

Analysts say Alorica is planning to take advantage of the easy availability of bilingual speakers in the Central American country. At the job fair, Alorica is specifically saying that it wants to hire agents fluent in both English and Spanish. Spanish is the first language for Hondurans, but the country is also home to many English schools.

With more than 22,000 employees, Alorica is one of the largest medium-sized BPO firms in the United States. Over the past years, the BPO provider acquired several smaller rivals including US-based Coleman, Ryla and PRC; and Advanced Contact Solutions in the Philippines. In the United States, Alorica has employed hundreds of disabled military veterans.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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