Narayan AmmachchiUS BPO provider Ibex Global has established its Caribbean and Central American headquarters in the Jamaican city of Kingston. The company has already employed 600 customer service agents for the site, which it has named Ibex Waterfront, according to a statement from the company.
Located in Kingston’s picturesque waterfront district, the office building is owned by Digicel, a major telecom firm in the region.
Bob Dechant, CEO of Ibex Global, stated that the three floors that Ibex has leased in the building will allow it to add 1,200 more employees to its existing base of over 2,000, who are currently employed in Portmore.
The 10-floor building has 40,000 square feet of floor space, a food court, first-aid station, and a gym. Thanks to its solar power panels and geothermal cooling systems, the building is eco-friendly.
Ibex had no nearshore presence until Dechant took the helm in 2015, when, in the space of few months, he expanded operations to Jamaica and Nicaragua.
In an interview with Nearshore Americas in 2016, Dechant called his nearshore strategy a “double-barreled” approach to tapping local talent.
Considering Dechant’s 2016 promise, the BPO provider may eventually take on between 3,500 and 5,000 people in Jamaica alone. In its statement, Ibex emphasized that it is currently on course to realizing this goal.
“We are very excited about our partnership with Digicel as they have been very accommodating and welcoming throughout the entire process,” said Dechant.
“We are happy to welcome Ibex to our headquarters building,” said Vanessa Slowey, Digicel CEO, Caribbean and Central America. “We look forward to a long and mutually rewarding partnership with them.”
Note: an earlier version of this article mistakenly said that the entire building was called Ibex Waterfront and had 11 floors, not 10.
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