Kirk LaughlinThe 50 most influential people in the Nearshore Americas region will be recognized in our news blog pages in the coming months – but we need your help!
What makes the BPO industries in the Americas unique? In my view, the outsourcing experience in the Western Hemisphere boils down to building trusting relationships. These relationships are formed by people committed to not just meeting the needs of the client, but for the opportunity to raise quality standards and perceptions in their country or across the region. We are on a mission to identify the true champions of the professional export services sectors of LATAM and Canada.
We will salute the work of this special group of people through our exclusive “50 Most Influential Leaders” list. The list will include provider and customer executives, government and economic development officials, professors, industry analysts, association leaders and other key contributors to Nearshore outsourcing.
Have someone in mind who belongs on our list? List the name in the “reply” box below or drop me a note simply with the name of the person.
Send nominee names to: kirk@nextcoastmedia.com
Once we have a list of nominees we will conduct a reader poll to identify the Top 50! Drop us you nominees before Nov. 1. Thank you.
I would like to submit:
Contact Consulting. (Jean Luis Camaño)
I nominate
Jean Luis Caamaño
Asociación de Contact Centers de la República Dominicana (ACC-RD)
Contact Consulting
Jean Luis Caamaño
Friends and colleagues, we have received a great response during the last 48 hours for our Top 50 Influentials list. A total of 61 nominations have been submitted.
Don't hesitate – nominate a world-class services person today!
Kirk
Amigos y colegas, hemos recibido una gran respuesta en las últimas 48 horas en nuestra lista de Top 50 más influyentes. Un total de 61 candidaturas han sido presentadas.
No dude – nombrar a un servicios de clase mundial persona hoy!
Kirk
Hi, we have been in the nearshore business for the last two years. Our processes and methodologies have given us a cutting edge on the industry. We are working in Ecuador with the government and software associations to develop talent in different ways. We have created technologies teams and methodologies for training people in cross cultural communication, PHP, CSS and English.
I nominate:
Nina Kawalek, CEO & President of the Resource Center for Customer Service Professionals
There are so many outsources I could nominate, such as Matt Perez from Nearsoft, Mario Chaves from Avantica, Luis Aburto from Scio Consulting. However, if I had to pick one it would be Raymundo Ceja from http://www.zacsoft.com. Zacsoft has implemented a model whereby they train local low-income youth from Zacatecas, Mexico, who have just graduated from high school, in advanced programming languages such as Java, .NET and other languages. They implement a programming bootcamp if you will, and turn these youths into programming powerhouses. They develop fantastic mobile phone software on an outsourced basis, among other things.
I nominate:
Jean Luis Caamaño, President of Contact Centers Asociation of Dominican Republic and Presidente and CEO of Contact Consulting.
At the risk of sounding vain Kirk, I have probably founded more call centers, and influenced more than anyone in Central America, including founding the first.
There is a small group in Monterrey Mexico called Grupo Open http://www.open.com.mx that has done a great job in the last 15 years deliverying IT oursourcing services including Help Desk, Application Development and Cisco Deployments.
CEO: Genaro David Rodriguez
Chariman: Manuel Coronado
They have been industry leaders in the north part of Mexico providing great input for the industry and creating more than +300 jobs.
Awesome group!!!
I nominate:
Jean Luis Caamaño, President of Contact Centers Asociation of Dominican Republic and Presidente and CEO of Contact Consulting.
Great asset in developing the call center industry at all levels in Dominican Republic.
I nominate Mark Molinari & Rick McKay COO and President of 4th Source (200+ Employees in Mexico and the US)