Nearshore Americas

iQor Launches New Call Center in Panama City

U.S. outsourcing firm iQor has expanded its operations in Panama with the launch of a call center in Panama City. New York-based iQor says it is going to hire about 300 agents for the new delivery center.

The new employees will provide English, Spanish and bilingual inbound and outbound call center support for a host of industries, including telecom, mobile devices and financial services, iQor said in a press release.

This is  iQor’s second significant expansion in Panama after it acquired local BPO firm CCT Group in December 2012. Having first entered Panama in 2009, the company now has several thousand employees in the Central American nation, having retained 4,500 employees who previously worked for CCT Group.

“We have operated in Panama for more than four years and our expansion reflects our belief that Panama’s language skills, cultural compatibility, government support, and political stability make it an ideal candidate for outsourcing call center operations,” said Gary Praznik, EVP and COO at iQor.

Panama has embraced the contact center industry with over 20,000 Panamanians working in commercial call centers (both captive and outsourced call centers).

“Panama is also emerging as hub for companies focused on servicing Latin American customers and we’re excited to be strategically positioned to help drive that momentum,” Praznik added.

 iQor, whose majority stake is controlled by Huntsman Gay Global Capital, employees more than 17,000 people and has 39 service centers across the world, including in Mexico, India and the Philippines.

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In late 2013 the BPO provider bought the aftermarket services division of contract electronics manufacturer Jabil Circuit for $725 million. This acquisition, reports say, bolstered the company’s outsourcing division significantly, allowing it to offer a full-spectrum customer care solution.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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