iQor named former Alorica executive Chris Crowley as its new CEO. Crowley succeeds Gary Praznik, who announced his retirement in early 2022.
Before his 10-year tenure at Alorica, Crowley held senior positions at APAC Customer Services and Sutherland Global Services. He holds a BA in American Studies and Economics from St. John Fisher University.
🌟 Exciting News at iQor! 🌟
We're thrilled to announce the appointment of Chris Crowley as the new President and CEO of #iQor.
Many thanks to Gary Praznik for his dedication over the years, reshaping iQor, and driving record growth. 🙌
— iQor (@iQor) January 8, 2024
Crowley will focus on improving the company’s AI technology solutions, such as Symphony AI, which blends automation and human capabilities in providing customer services.
iQor said that Crowley and Praznik would work together with iQor’s board of directors to ensure a smooth transition.
Praznik, who took the helm in 2018, guided iQor through a challenging financial chapter. High debt ultimately led to a Chapter 11 filing in August 2020, requiring the company to reduce its workforce by 10,000 employees.
“Praznik skillfully managed iQor through unique challenges and successfully reshaped the company,” iQor said in its latest statement.
iQor’s expansion drive was resumed in early 2022 with the opening of a large delivery center in Allentown, Pennsylvania. Months later, the company made waves in the Caribbean by launching a mega center in Trinidad, creating 800 jobs.
iQor’s commitment to growth continued earlier this year with the expansion of its Medellin center, doubling its headcount in the Colombian city. The company is reportedly eyeing the Philippines for its next move.