Nearshore Americas

Does Location Really Matter? Part IV

Taking it from where we stopped in the previous post… Because the client is sleeping while we are working, he will get the work done when he wakes up, and we can claim we are more efficient than local providers!

Here’s how I see it playing out:

The Truths and Lies of Near and Far – Act I

A vendor connects with his client once the client is awake…

Client: “Wait a moment, something smells fishy.  Yes, the work was done while I was asleep, but now that I’m awake, is there anybody working on the next step?”

Vendor (embarrassed); “Oh, well, we thought you wouldn’t catch that.  Sorry.  But the liaison team is working, and they said they are talking to you to get more information.

Client (not convinced):  Hmm…

Vendor: And because we have everything so well documented, you, the client, can go about your “real” work without worrying with the development!

Conversation pauses, curtains close.

Apparently the business sponsors don’t seem to be pleased with the end results that often – at least, that’s what the stats show (I’m sure you’ve seen them). Timelines seem to be longer than needed, and total cost seems to be high, despite the low rates. What the heck is going on?

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The world may be flat in some respects, but it’s not quite as flat as Mr. Friedman thinks.

That’s why on this blog I’d like to talk about the impact of location in things such as productivity, process and methodologies, value to the business, agility, and competitiveness.  Stay tuned…

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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