BY STAFF REPORT
India’s outsourcing firm, Aditya Birla Minacs, has partnered with Qualfon to launch a new call center operation in Mexico City, Mexico.
Minacs says it has set up a 600-seat center that will provide customer support services to its clients in North America. Senior Minacs executives will oversee the operation.
Qualfon, on its part, will supply with agents capable of speaking both English and Spanish. Founded in 1996, Qualfon has more than 10,000 call center agents working in many countries including Philippines, Guyana, Mexico and Costa Rica.
“With this new center, we are strengthening our LatAm presence and services offering. The Mexican center will add to Minacs’ presence in Jamaica and the Dominican Republic. This enables our clients to be even closer to their customers,” said Anil Bhalla, Minac’s COO for North America and Europe.
“Minacs’ customized client solutions based on its deep domain expertise in its focus industries, combined with Qualfon’s LATAM experience and our highly-engaged and highly-tenured workforce will indeed provide superior solutions for clients and their customers,” said Mike Marrow, CEO of Qualfon.