Narayan AmmachchiBY STAFF REPORT
India’s IT/BPO sector will maintain a 12 percent growth rate and post export revenue of US$ 87 billion in 2014, says the country’s industry lobby group Nasscom.
The changing business model and emergence of new technologies, according to Nasscom, will help the domestic BPO firms widen their reach and extend more services to their clients overseas.
Smart computing and ‘anything’-as-a-service are expected to open new opportunities for the country’s BPO service providers.
“Technology has today become an integral enabler for growth across all sectors and the industry is continuously evolving and innovating to emerge as a strategic partner to its customers. The thrust is IP led solutions served over multiple platforms that has the customer at the centre of every module, and is transformative in nature,” said Natarajan Chandrasekaran, Chairman of Nasscom, and CEO of Tata Consultancy.
Som Mittal, President of Nasscom, said the association will partner with the Indian government to help propel technology adoption in the country.
Nasscom claimed that India is the only country offering wide verity of services in the technology sector – IT Services, BPO, engineering & R&D, mobility and software products.
“IT Services is a USD 50 billion sector, BPO is a USD 20 billion sector, engineering crossed USD 10 billion and Software products, Internet & Mobility are emerging opportunities,” the industry body stated.
IT-BPO sector has continued to be one of the largest employers in the country, employing nearly 3 million professionals.
“FY2013 can be characterized as the year of rapid transition and transformation leading the industry into expanding into newer verticals and geographies, attracting new customer segments, and transforming from technology partners to strategic business partners,” Nasscom said.
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