Nexus 2023: Debating the Next Frontier of CX Delivery

CX providers keep trying to balance attempts at offering the best value for their clients while remaining nimble and creative enough to be adaptable in the industry’s ever-changing terrain. 

Though the relationship between CX vendors and the Nearshore has been going for long, there are business opportunities which remain unexplored. 

At Nexus 2023, a group of experts in CX sourcing discussed the state of this relationship, the history of its growth and the potential that’s still on the table. 

Moderated by TrendzOwl Founder and Principal Analyst, Stephen Loynd, the panel (composed by GlowTouch SVP of Growth, Jim Farnsworth; International FDI Consultant Lynda Arenault; and CX Outsourcing Consultant, Mauricio Velásquez) explore what companies from the US and other markets are looking for in their Nearshore partners.