Tim ZylaMIAMI — Nearshoring executives from across the globe converged Wednesday evening on Miami to welcome Nexus to its new location, which Nearshore Americas Founder and Chief Analyst Kirk Laughlin said is a natural place to discuss business opportunities between the U.S., Latin America and the Caribbean.
Laughlin launched Nexus as a premier conference for technology services from its home base in New Jersey in 2011.
Among attendees at the event were AS/COA Vice President Eric Farnsworth, who will be delivering a keynote speech to open the conference’s slate of speakers Thursday morning. Pentafon, a contact center and customer experience service provider, sponsored the evening.
Below is a full agenda for today’s event, which is held at Briza on the Bay, 1717 N. Bayshore Drive, Miami:
8:30 a.m. — Arrival, Coffee & Networking
9:00 a.m. —Welcome & Introductions
9:10 a.m. — Keynote Session: What’s Different This Time, Eric Farnsworth, Latin America Policy Expert & Advisor
10:00 a.m. — Super Panel: What AI-Ready Leadership Really Looks Like
Moderator: Andrea Iorio, Tech Trends Expert & Best-Selling Author
Eduardo Frias, Field CTO, Shopify
Dave Caldwell, VP of Technology Strategy & Shared Service Delivery, PetSmart
10:50 a.m. — Networking Break
11:10 a.m. — Doing Business in Latin America: The New Rulebook
Moderator: Tim Zyla, Managing Editor, Nearshore Americas
Lucia Vargas, Tax Partner, JA Del Rio
Sergio Legorreta, Partner, FisherBroyles
Susana Sierra, CEO, BH Compliance
11:55 a.m. — Enabling Quality of Experience for AI Infrastructure Through Nearshore Delivery
Sreejith Chelanchery, SVP of Delivery Engineering, DotDash Meredith
Rajat Sharma, Founder & CEO, NGN Advisory
12:30 p.m. — Buffet Luncheon
1:30 p.m. — The Urgent Customer: Speed, Agility & AI Capability Are Just the Beginning
Moderator: Camila Ferreira, Founder & CEO, Rise Up
Brad Meiller, Manager, North America Consumer Services, Spectrum Brands
Guy Jackson, Director of Customer Service Operations, Audible
Jim Farnsworth, Founder and Chief Executive, Octayne Ventures
Jarryd Lahoud, CEO, iTalk International
2:30 p.m.— Redefining Nearshoring: A Transition Moment for the Hemisphere
Pilar V. Cerón, Founding Partner, Xtrategy US
Juan Opertti, Managing Director, Hemistion Consulting
2:50 p.m. — Special Session: Thriving in Central America
3:20 p.m. — Super Panel: The Next Chapter in Nearshore Will Look Different
Moderator: Kirk Laughlin, Nearshore Americas
Pablo Miller, CEO, Remoti
Alejandro Morales, Business Development Director for LatAm, FPT Software
Mauricio Sion, CEO, SGF Global
Juan Bertiche, Managing Director at Globant in North America
4:10 p.m. — Closing Comments
4:20 p.m. — Sponsors’ Cocktail Reception
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