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Nexus Video: The Age of CX Urgency

Tim Zyla
4 months ago
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MIAMI — Camila Ferreira, a Brazilian-born executive with global leadership experience in customer experience and operations, moderates a panel at Nexus Miami on “the urgent customer” and how the need for agility is reshaping expectations.

Ferreira is joined by Spectrum Brands Manager of Consumer Services Brad Meiller, Audible Director of Customer Service Operations Guy Jackson, Founder and Chief Executive of Octayne Ventures Jim Farnsworth and iTalk International CEO Jarryd Lahoud.

Tim Zyla

Tim Zyla is a journalist living in central Pennsylvania who has spent 15 years writing for community newspapers, rising through the ranks from reporter to managing editor. He considers business and finance to be one of his passions and has written for publications such as The Jerusalem Post and Equities.com.

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