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Qualfon Snatches Up InterMedia, Expands Footprint Across United States

International outsourcing firm Qualfon has acquired U.S.-based customer contact management solutions company InterMedia Marketing. With three locations across Pennsylvania and South Carolina, InterMedia serves clients in healthcare, travel, hospitality, and financial services.
This is Qualfon’s third acquisition in the United States after earlier purchases of Data Control Group and Center Partners, which it purchased in 2013 and 2014, respectively. Center Partners came with 2,500 employees and added six contact centers across Idaho, Washington, and Colorado.
Westchester, Pensylvania-based Intermedia provides customer service through verities of channels including phone, email, social media, and chat.
Qualfon said the acquisition widens its footprint of contact center locations in the United States, particularly in the eastern part of the country. InterMedia will soon be operating under the brand of Qualfon.
“InterMedia’s contact centers in the eastern region of the U.S. balance Qualfon’s existing presence in the central and western regions, as the company continues to enhance its onshore, nearshore, and offshore strategy,” the outsourcer stated in a statement.
Elsewhere in the United States, Qualfon has delivery centers in Texas and New York.
With more than 11,000 employees, Qualfon runs global delivery centers the Philippines, Mexico, China, and Guyana in addition to the United States. In March last year, the BPO provider opened its largest campus in the Guyanese capital Georgetown. Spread across a 10-acre plot in East Bank Demerara, the campus has employed thousands of people.
“Qualfon is entering its next phase of growth” said Trevor Allen, Qualfon’s chief merger and acquisitions officer, who joined the company in June 2015 to drive strategic growth. “We’re excited to have found a company that adds to our progression, and our acquisition efforts won’t stop here.”

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Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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