Nearshore Americas

Roche Establishing Costa Rican Shared Services Center to Support North America

Global pharmaceutical firm Roche is establishing a shared services center in Costa Rica to provide IT services to the company’s units in the United States and Canada.

Roche’s center in San Jose will create about 100 jobs for ‘qualified’ IT professionals, stated CINDE, Costa Rica’s investment promotion agency, in a press release.

“When we looked at how we could build our IT team for the future, we could not imagine a better location than Costa Rica,” said Steve Guise, Global Head of Roche Pharma Informatics.

The pharmaceutical firm will hire service desk agents, managers, and trainers, in addition to software professionals.

“The shared services center will support all Roche IT end users for Roche Pharmaceuticals and Roche Diagnostics, handling IT support calls from users across the U.S. and Canada,” the company’s officials have stated.

Shared services centers are central to Roche’s operations. The company has similar facilities in Budapest, Kuala Lumpur, Madrid, Basel, Warsaw, and California.

Roche has been present in Costa Rica for nearly 50 years. About a year ago, it opened a service and distribution center in the country to support its operations in Central America and the Caribbean.

Costa Rica is making greater headway in Latin America’s service sector, with the country posting $7.6 billion in services export revenue for the year 2016, an increase of $399 million from the previous year.

Sign up for our Nearshore Americas newsletter:

The number of multinational firms in the sector grew 20-fold in the past 15 years, according to CINDE.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

Add comment