Nearshore Americas

Sitel Recruiting to Add 140 Positions to New Mexico Call Center

Source: Business Wire

NASHVILLE — Sitel, a leading global customer care outsourcing provider, today announced that it is actively expanding its call center facility in the city of Las Cruces, New Mexico. For the second time in five months, the Las Cruces call center has begun a recruitment drive and is currently expanding its staff by more than 140 associates. These associates will be working with a new banking client, and Sitel is seeking a portion of these positions to be both English and Spanish-speaking to provide inbound customer care and value-add sales support.

“The continued demand from our valued clients to place their call center operations in Las Cruces is a testament to the quality of service our agents provide on a daily basis,” said John Munoz, site director at Sitel. “We are pleased to be able to hire a significant amount of new employees and in turn do our part to strengthen the economy in Las Cruces and New Mexico.”

In late October, Sitel’s Las Cruces site announced a recruitment drive to hire more than 80 associates to work with a digital satellite television provider.

Prospective applicants interested in joining the talented team in Las Cruces are invited to apply online in Sitel’s “Careers” section at or attend the Open House on Saturday, March 12, 2011 at 2100 Summit Court, Las Cruces, New Mexico from 12 p.m. to 4 p.m. Applicants are welcome to attend or apply online for immediate consideration.

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Sitel is a leading customer care outsourcing provider with 52,000 associates. Sitel’s customer interaction outsourcing solutions span 135+ domestic, nearshore, and offshore call centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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