Sitel Makes a Splash Over Targeting 3,000 New Home Agent Hires

BY STAFF REPORT

Sitel, a Nashville-based company that operates customer care call centers worldwide, has unveiled plans to hire 3,000 employees in North America, most of who will work from their home offices.

Sitel has more than 120 sites across the world, and the latest round of hiring will increase its headcount to 59,000 employees.

The announcement comes after the BPO provider hired Work@Home associates to expand its operation in North America.

The BPO provider stated that the new associates will support its expanding business with companies in the retail, telecom and home entertainment industries. Agents will provide telephone, Web chat and social media customer care services.

Sitel is increasingly looking for home-based agents in the US and Canada.

The company cited an example of one of its employee, Brandy Miller, to describe its effort to boost job opportunities in the region. “Brandy Miller began as a part-time agent on the phones to make some extra money while in college. With hard work and a strong commitment to serving the customer, she soon discovered the career potential in customer care,” Sitel said.

“A career in customer care teaches business skills that can be used in any industry. I recommend it to anyone who would like to hone their communications skills and develop strong organizational abilities,” said Miller, who is now the director at Sitel’s facility in Alabama.

Michael Wellman, Sitel’s chief human resource officer, noted, “As we look to add a pool of talent to meet our current wave of growth, we anticipate that some of these new hires will be future leaders in Sitel.”