Nearshore Americas

Sitel Names Bert Quintana as Chief Executive Officer

Sitel, a leading customer care outsourcing provider, today announced that Dagoberto “Bert” Quintana, 51, has been named Chief Executive Officer. Quintana, who has been serving as President and Chief Operating Officer of Sitel since February 2010, succeeds David Garner, 53, in the role of Chief Executive Officer. Quintana will continue to serve as President. Garner will continue to serve as non-executive Chairman of Sitel. Garner will continue to support the Board and the executive team of Sitel on strategic matters and as necessary on commercial and operational initiatives.

Garner said, “Bert Quintana is an energetic, customer-focused leader in our industry. Working with Bert over the past two years, I am confident of his commitment to our Customer #1 strategies as well as to enhancing Sitel’s market position, revenue growth and stockholder value. Bert is ready for this next challenge.”

Quintana said, “Sitel is a growing company with a strong client base. I look forward to continuing the progress we have made over the past two years in my new role. I also want to recognize Dave Garner for his many contributions to Sitel. Dave is a true industry leader and has mentored me over the past two years to reach for this next challenge. I thank him for his continued commitment to Sitel and look forward to continuing to work with Dave in his role as Chairman in the future.”

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Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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