Narayan AmmachchiBPO firm SPi Global is to expand into China, having acquired Bachieve International Inc. for an undisclosed price. With about 260 employees, Bachieve International Inc. offers BPO, IT outsourcing, management consulting services and call center solutions in western China.
The acquisition, said SPi Global President and CEO Maulik Parekh, will strengthen the company’s operations in India and the Philippines. Three years ago, Parekh had talked of opening an office in Latin America to cater to Spanish-speaking customers mostly in the United States. But the company has not set up a delivery center in Latin America yet. In the same year, he also spoke of plans to expand to China.
“China is a welcome addition to our global footprint. Having the option of delivering services from China will benefit our existing and future clients with the vast resources and talents available in the region,” Parekh said.
Based in Makati City, Philippines, SPi Global looks set to fully integrate Bachieve International and create a new entity in China, specifically to cash in on the growing demand for content services in Western China’s Xi’An city.
According to a July 2012 report by the Economist Intelligence Unit, Xi’An is one of the 13 emerging megacities and a growing economic hub in interior China. Over 2,560 enterprises from at least fifty-eight countries have established a presence in Xian, including nineteen Fortune 500 enterprises. These include ABB Group, Mitsubishi,Toshiba, Fujitsu, Coca-Cola, and Boeing.
A subsidiary of Asia Outsourcing Gamma, SPi Gglobal has over 19,000 employees and delivers a wide range of voice and non-voice BPO solutions. Gamma is 80%-owned by CVC Capital Partners, a private equity and investment advisory firm, and 20% by the Philippine Long Distance Telephone Company, a major telecom carrier in the Philippines.
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