Nearshore Americas

StarTek Appoints New COO

StarTek (NYSE: SRT) has announced that Chad Carlson will join the company in June as Executive Vice President (EVP) and Chief Operating Officer (COO). Most recently, he was EVP of Global Operations for Sitel in Nashville, Tennessee.

“Chad is an experienced senior leader of global BPO organizations with over 15 years of experience in the industry” said Larry Jones, President and CEO of StarTek. “He has expertise in global operations and is focused on continuous improvement, growing client relationships and building a top performing leadership team. All reasons why we were glad he accepted our offer to join StarTek.”

Carlson began his career in the call center industry in 1995 with Sykes Enterprises, Inc., serving in a variety of operational roles, including VP and GM, Americas Operations. He then spent four years as COO, Americas & Asia Pacific for ClientLogic with responsibility for their global operations in 6 countries where he grew revenues to $450 million with over 10,000 employees. When Sitel was acquired byClientLogic, he served as the COO of the Americas and Asia Pacific operations before his promotion to EVP of Global Operations for the company. As the EVP of Global Operations at Sitel, Carlson had oversight responsibility for their operations with over a billion dollars in revenues in 30 countries with over 60,000 employees.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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