Narayan AmmachchiBPO provider Startek is shutting down its contact center in the US town of Greeley, eliminating 186 jobs.
The Greeley location will cease operations on October 22, according to the Greeley Tribune.
The news comes after Startek closed down call centers in Colorado Springs and Tell City Ind.
Employees facing the axe in Greeley, where the company was founded three decades ago under the name StarPak Inc, have the option to apply for work at the company’s other locations in Colorado: Grand Junction and Greenwood Village.
Startek is not in the same financial trouble that it was in five years ago. It recently reached a deal for receiving US$600 million in investment from online retailing giant Amazon, and was merged with India-based Aegis BPO, increasing its headcount to in excess of 50,000.
Nevertheless, the BPO provider reported US$3.1 million in net loss for the second quarter of 2018.
Over the years, it has expanded operations to choice Nearshore countries, including Honduras and Jamaica.
The Denver-based company provides process management outsourcing services, including supply chain management, provisioning management, customer care and product and technical support.
Most of its clients are American telecom companies, including T-Mobile, AT&T, Sprint, and Comcast. T-Mobile also accounts for 30% of its business, according to the company’s filings.
I almost took the job of site manager for that site back in the 90’s . I think it was one of the first Startek centers. Sad to see it go.