Nearshore Americas

Study Finds Recruitment Process Outsourcing (RPO) Could Become Hot New Trend

Source: StreetInsider

BOSTON, MA– Aberdeen Group, a Harte-Hanks Company (NYSE: HHS) has just published a new study exploring whether Recruitment Process Outsourcing is a viable alternative to in-house recruitment, as well as the capabilities and enablers that allow organizations to get better results from their provider relationship. The report, Outsourcing Recruitment is Not Evil: RPO Builds Its Business Case on Flexibility, Scalability, and Outcomes, found that companies using Recruitment Process Outsourcing (RPO) achieved results that were easily on par with, if not better than, all other companies. More importantly, however, the most successful companies adopting RPO were able to improve client satisfaction by 22% annually, as well as hiring manager satisfaction by 21% and time to fill by 21%. These results were significantly better than those observed among the majority of companies surveyed.

While RPO clearly isn’t for every organization, the report found that, among those pursuing such partnerships, 77% indicated that they would recommend it to peers. Those that performed the best worked with their provider by establishing accountability and clear measures of success, evaluating performance, and ensuring access to hiring managers and other interested parties within the company. According to Jayson Saba, Research Analyst and author of the report, “In order for an outsourcing relationship to achieve top results, the provider must become a close partner to the organization. Every company has different talent needs and different internal cultures, and the better the RPO provider is able to understand those intricacies the better they will be able to serve the client. This means putting channels of communication in place between the hiring managers, internal HR, and the vendor organization, as well as maintaining transparency into ongoing performance.”

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Aberdeen’s report provides more detail into the specific challenges that would lead an organization to consider RPO as an option, as well as additional ways in which these relationships are managed successfully.

Access to this report is available for a limited time at

Tarun George

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