As per the deal, Centercom will provide a range of back-office and support services to the American company.
Brian Cox, CEO of Surge Holdings, stated in a press release that he is investing in a BPO firm the money that would be needed for buying back-office services.
“We were able to set cost controls for human capital while at the same time turning a large monthly expense into an investment in a booming BPO industry,” said Cox.
From sales support and customer service and database programming to software development, Centercom Global claims to provide an array of back-office services, with American companies making up a chunk of its roster of clients.
However, it seems to have a single delivery center in El Salvador, with the other three offices located in the United States. There is no information available as to how many people it has employed.
Neither company has disclosed the financial details of the deal, but Surge Holdings indicated that it would reveal more details upon the transaction closing.
Surge Holdings said it is very much optimistic about the growth of the BPO industry in Latin America. Citing a study by research firm Gartner, Surge said that the industry would reach US$50 billion by 2020.