Teleperformance Bolsters Guyanese Operations With Another Contact Center

French BPO giant Teleperformance strengthened its operations in Guyana by opening another contact center in the capital city of Georgetown.

Located at the intersection of Middle Street and Thomas Street, the new delivery center is large enough to accommodate at least 1,000 professionals.

Teleperformance, which said in December 2021 that its Georgetown office was running out of space, already employs more than 1,500 people in the Caribbean.

“Today begins a new chapter in the story we are writing together,” said Andres Bernal, Teleperformance’s CEO for the Central America region, adding that Guyanese employees provided customer service to approximately 10 customers in the United States.

It was 2015 when Teleperformance launched operations in the Caribbean country, saying the Guyanese accent is ideal for US customers. In an interview with Nearshore Americas, Mark Pfeiffer, then an executive vice president at Teleperformance, continued to stress that the US market would be “well served with the Guyanese accent”.

Guyana, a former British colony, is South America’s only country where English is the first language.

President Irfaan Ali, who also attended the inauguration, said his administration had simplified business operations by liberalizing the telecom sector and supplying cheaper energy.