Nearshore Americas

Teleperformance Opens Shop in Costa Rica

Press Release

Teleperformance, a global leader in managing the customer experience in the outsourced contact center market, is pleased to announce its launch of operations in San Jose Costa Rica.

The Costa Rica operations will primarily focus on serving the US domestic market and extends Teleperformance’s global geographic delivery leadership to 49 countries worldwide.

Teleperformance has already secured a multi-year agreement with an existing client that will be serviced by the newly launched Costa Rica operation. The initial operation includes approximate 300 workstations supporting the USA and an additional 100 workstations delivering services to the Latin American market.

Daniel Julien, Global CEO & Chairman of the Board of Teleperformance commented: “This move strengthens our footprint in Central America and simultaneously extends our existing industry lead in providing the most flexible and effective delivery options to our US market clients. We are very pleased to welcome Teleperformance Costa Rica worldwide family.”

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Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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