Nearshore Americas

Telus Contact Center Generates 180 New jobs in Jamaica

By STAFF REPORT

A new contact center set up jointly by LIME and Telus International in Jamaica’s Montego Bay is going to create 180 new jobs, announced Sharon Folkes-Abrahams, Jamaica’s Junior Minister of Industry, Investment and Commerce.

The Minister praised the partnership agreement, saying such joint ventures would ultimately help Jamaica sharpen its technological know-how and provide employment to more number of people in the days to come.

“Sharing experiences and expertise will certainly serve to enhance the development of our telecommunication industry,” reported Jamaica Observer quoting the Minister as saying.

Yoni Epstein, chairman of the recently established Business Process Industry Association of Jamaica (BPIA), said the outsourcing industry was heading in the right direction generating lot of jobs for the country’s educated youths.

The Minister says that 26 information technology (IT) companies had created 13,000 jobs in Jamaica in the past few years making the country “a leading contact center destination in the Caribbean”.

These jobs, according to the minister, span a wide range of BPO services including finance & accounting, human resource management, receivables management and technical help-desk support.

Gary Sinclair, Vice President for LIME in Jamaica and Cayman Island, said the collaboration with Telus would reduce call waiting time and the overall quality of call center service.

“Ultimately this partnership with Telus is going to help us increase the number of satisfied customers, and that is what we are striving for.”

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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