Nearshore Americas
ITEL Launches Its Second Site in Kingston

Video: ITEL Launches Its Second Site in Kingston

CX provider ITEL was in high spirits in late May, when the company officially launched its second site in the Jamaican capital of Kingston just a month ahead of its 10th year anniversary celebration.

The opening of the site —located on Kingston’s Chalmers Avenue— took place in May 25, in the midst of a grand opening attended by ITEL executives and Jamaican authorities.

The 90,000 square foot facility —with a design inspired by the sleek office environments seen in Silicon Valley— currently provides 1,140 seats and houses 825 employees, for a total capacity of 1,400. At full capacity, ITEL expects the site to contribute US$60 million to the local economy each year.

“We are proud to say we have built a world-class, state-of-the-art facility that marries beautiful artistic design with functionality, security and employee experience at the fore,” said ITEL Founding Chairman and CEO, Yoni Epstein. “We have unveiled the finest contact center, and perhaps the finest corporate building in Jamaica, and one that can rival any facility in the world.”

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CX has become a strong provider of growth and employment opportunities in Jamaica. Before the Covid-19 pandemic, about 12,000 Jamaicans worked in the sector; now, over 54,000 are employed in CX, according to the government’s own data.

“Global services is the fastest growing creator of employment in Jamaica,” said Aubyn Hill, the country’s Minister of Industry, Investment and Commerce, during the opening event in Kingston. “As such, the sector remains part of this government’s strong ecosystem of support, as it provides direct and indirect opportunities for Jamaican citizens.”

Chalmers Commercial (the site’s landlords) plans to begin construction of a second building for ITEL on an adjacent lot. The site would launch in 2023.

Cesar Cantu

Cesar is the Managing Editor of Nearshore Americas. He's a journalist based in Mexico City, with experience covering foreign trade policy, agribusiness and the food industry in Mexico and Latin America.

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