Nearshore Americas

VXI Global Solutions Acquires Software Testing Firm Symbio

VXI Global Solutions has acquired Finnish software testing services firm Symbio SA from the European private equity firm Capman Group. Financial details of the deal are yet to be disclosed.

The acquisition, VXI says, will increase its headcount to 17,000 across its delivery centers, including those in South America. But the outsourcer did not give the precise count of employees being added to its operations in Latin America, where it has delivery centers in Guatemala, El Salvador and Barranquilla, Colombia.

Even after the closing of the deal, Symbio will continue operating under the same brand, but some of its technology platforms will be integrated into VXI, which is headquartered in Los Angeles, CA.

Based in San Jose, California, Symbio counts Alibaba, BNP Paribas, Google, HSBC, Intel, Microsoft, and Volvo among its clients. Founded in 1994, the company has eight development centers and offices across the United States, Europe and Asia.

Symbio offers RDaaS (R&D as a Service) solutions, in addition to strategic insight, agile software development and quality assurance.

“Together the companies will create a unique combination of high-level engineering at scale,” stated Bain Capital, which owns VXI Global. The Bain Capital has also promised that it will provide the new company with expert insight in business development in addition to global business opportunities.

Although Symbio develops software on its own, its specialization lies with software testing.

“Market leaders are seeking ways to evolve into the next phase of servicing in order to move beyond the traditional models of contact center and omni-channel support. The acquisition of Symbio will help deliver business-driven solutions,” said Eva Wang, CEO of VXI.

Analysts believe that VXI Global is planning to integrate its BPO capabilities into Symbio’s product development capabilities to put on offer a broader portfolio of services.

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In September last year, a U.S. government agency sued VXI on charges of sexually harassing its male and female employees at its call center in Los Angeles. According to the complaint, supervisors at the contact center showed pornographic images and groped their subordinates.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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