24-7 Intouch Acquires Knoah Solutions, Expanding its Footprints to India

Canadian BPO firm 24-7 Intouch has expanded to India with the acquisition of Knoah Solutions, a Henderson, Nevada-based customer experience services vendor.

Neither firm has disclosed the financial details of the deal. Analysts say the acquisition will add thousands of employees to 24-7’s operations, enabling it to support more than 30 languages.

The purchase will also expand 24-7’s Latin American footprint with a 900-seat site in Honduras and additional production capacity in Guatemala.

Knoah Solutions runs two delivery centers in India – one in the Eastern city of Hyderabad and another in the central state of Maharashtra.

“Knoah Solutions is a respected and innovative service provider, and we are excited for them to join the 24-7 Intouch family,” said Greg Fettes, Co-Founder, and CEO of 24-7 Intouch.

“Both companies have created a culture that is focused on the customer and we are excited to bring 24-7 Intouch and Knoah Solutions expertise under one brand.”

Founded in 2001, Knoah Solutions serves clients mostly in the technology and e-commerce industries.

Following the acquisition, Knoah Solutions Co-Founder Sri Myneni will join the board of 24-7 Intouch, focusing on the company’s expansion in Asia. Ralph Barletta, another Co-Founder, will take on the task of managing the relationship with clients as a senior vice-president.

24-7 counts Netflix, Airbnb, and Walmart among its clients. In August 2018, Ontario Teachers acquired a majority stake in 24-7 from founders and Trilantic North America, who acquired a minority stake in 2016, remains a minority shareholder.

Knoah expanded to Honduras last year when it acquired Tegucigalpa’s first voice-based BPO provider LL Contact Center.