US BPO provider Alorica is reportedly looking to expand operations to Paraguay with the goal of hiring more than a thousand contact center agents to serve clients in Brazil.
Executives from Alorica recently met with the country’s Commerce Minister Luis Alberto Castiglioni and asked for a piece of land in the capital city of Asunción to build a contact center.
Alorica’s President, José Ramírez, told reporters that the company is looking into the possibilities of launching operations in Paraguay, where it aims to create over 1,000 jobs.
Alorica is looking for Portuguese-speaking Paraguayans to service its clients in Brazil. According to Ramírez, Paraguay is home to a large number of fluent Portuguese speakers.
“We are the largest BPO company in the US, and that is our number one market, but we have a lot of opportunities to continue growing by serving the Brazilian market, and that is the first thing we want to do in Paraguay,” Ramírez added.
The high cost of labor in Brazil seems to have forced Alorica to hunt for talent elsewhere in the region.
California-based Alorica has operations in most Latin American markets, including Mexico, Guatemala, Honduras, Panama, Colombia, the Dominican Republic, Jamaica and Uruguay.
Reports suggest that Central American BPO Allied Global is also looking to establish an operation in Paraguay.