Nearshore Americas

Alorica to Add Hundreds of People to Its Workforce in Omaha

Alorica is bulking up further in the U.S. state of Nebraska, with reports surfacing that the BPO provider is hiring as many as 600 workers for its call centers in Omaha. The Irvine, California-based company already employs 1,800 at its seven Omaha call centers.
Alorica grew up into one of the biggest call center operators in the United States in January last year when it acquired Omaha-based West Corporation’s agent services businesses for $275 million. This acquisition added 18,400 employees to Alorica’s payroll in the United States alone.
In addition, West Corporation added new clients and new verticals to Alorica’s portfolio, including healthcare, utilities, and government, while strengthening its existing verticals such as communications, retail, travel, financial services, and consumer products.
“The people in Omaha are the biggest reason we’re in the city and expanding our workforce now — hard-working folks with passion for their work and very others-focused,” said company spokesperson Ken Muche, as reported by the Omaha World Herald. “It’s a credit to our Alorica team members doing a great job in Omaha that our existing clients are asking for additional support.”
According to Muche, Alorica’s expansion is being driven in large part by growth in the technology, healthcare, and retail sectors.
Most openings will be for full-time, permanent call center positions, reported the World Herald, adding that there also will be some openings for quality assurance analysts, reporting analysts, human resources recruiters, and client services managers.
Founded in 1999, Alorica has more than 50,000 employees in the United States. In Latin America, it has 600 seats in São Paulo, Brazil, and 1,800 seats at its two centers in Santo Domingo in the Dominican Republic. Alorica, which also runs delivery centers in Mexico and Jamaica, is one of the major foreign call center firms in Honduras.

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Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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