Global BPO firm APAC Customer Services, Inc. appears to be gearing up for a small expansion in the Canadian province of Ontario. The Bannockburn, Illinois-based company—which provides sales support and solutions, customer care, technical support, and back-office services — is talking of adding 200 jobs in its facility in Hamilton over the next five months.
The new recruits will support ‘major clients’ in the banking, insurance and energy industries, the company stated in a press release.
APAC offers a comprehensive benefits package to full-time employees after 30 days. Employees are also eligible to participate in the company’s Registered Retirement Savings Plan (RRSP) after one year of employment.
“These positions will allow candidates the chance to build a great career as part of our team, as well as provide new and exciting opportunities to current employees,” stated Ken Fraser, General Manager of APAC Customer Services’ in Hamilton.
Founded in 1973 by entrepreneur college student Ted Schwartz, APAC began as a one-telephone media advertising and sales operation that has since grown into a $326 million-dollar corporation.
It employs more than 13,000 workers to serve large global corporations in the health care, financial services, technology, communications, business logistics, and travel and hospitality industries.
In 2009, APAC opened its first near-shore center located in the Dominican Republic. The company opened a facility in Uruguay in 2011. The BPO provider has operations in several other Latin American countries including Mexico, Uruguay and Guatemala.
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