Narayan AmmachchiSpanish outsourcing giant Atento has opened a new delivery center in Campo Grande, a little-known urban center in the northwest of Rio de Janeiro, where the company plans to hire as many as 3,000 people in the months to come.
Already equipped with 800 professionals, the new facility will provide customer relationship, sales and technical support services to local clients in the telecom sector. Brazil has long housed Atento’s largest operation, with half of the company’s employees working from the South American country.
The two-storied facility, with 7,000 square meters of floor space, is also equipped with two training centers. Lower living costs are what drew Atento to Campo Grande, according to Nelson Armbrust, Atento’s operational chief in Brazil.
This is the eighth center Atento has opened in the metropolitan area and surroundings of the carioca city. Last year, Atento’s Brazilian operation posted US$1.18 billion in annual revenue, a 7.5% increase in constant currency.
“The new Campo Grande center brings to 32 the total number of Atento centers throughout the Brazilian geography,” stated the company’s CEO Alejandro Reynal. While announcing the company’s quarterly results recently, Reynal stated that Atento had grown into a leading CRM service provider from Latin America, despite what he called “a range of adverse macroeconomic conditions.”
Founded as a customer care unit of Spanish telecom giant Telefonia, Atento has operations in just about every major Brazilian city and employs over 12,000 people in the Rio de Janeiro area alone.
In addition to Brazil, Atento has Latin American delivery centers in Argentina, Peru, Chile, Colombia, El Salvador, Guatemala, Panama and Uruguay. As recently as two months ago, it added 100 employees to its operations in El Salvador.
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