Nearshore Americas

Call Center Reps Sue Convergys for Failure to Pay Overtime

Source: Wichita Business Journal

Several Convergys Corp. call-center agents have filed a class action against the company alleging that it failed to pay overtime, a Texas legal journal has reported.

Five employees filed the suit, individually and on behalf of others, in December in the Eastern District of Texas, Marshall Division, according to the Southeast Texas Record, based in Beaumont, Texas. The plaintiffs are Wendy ShofnerSharon ColeLinda CoppedgeLisa Carniello and Christina Daily.

The suit claims that Convergys Corp. and Convergys Customer Management Group Inc. did not pay overtime to thousands of employees who performed work before and after their shifts.

A representative for Convergys declined to comment on the suit.

Court documents state that Convergys’ policy is to pay its agents only for time they’re they are logged into their phone systems and available for calls. The plaintiffs allege Convergys has violated the Fair Labor Standards Act.

The employees seek back wages and liquidated damages, along with court costs, attorney’s fees and interest, according to the legal journal.

“The systematic failure to pay for unrecorded and routine work activities adds up to thousands of dollars per year in unpaid wages and overtime wages for each of these employees,” the lawsuit states.

Convergys (NYSE: CVG), a provider of outsourced customer care services, employs about 65,000 in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East and Asia.

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Convergys has a Wichita call center that was aiming to fill about 750 positions, including some seasonal jobs. At least 300 of those jobs were to remain in place after this month.

Tarun George

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