Narayan AmmachchiGlobal BPO giant Concentrix is gearing up to lay off as many as 785 employees at its delivery center in Tucson, Arizona, saying some of the service contracts carried out by the site are coming to an end.
The center was initially run by Convergys, one of the largest customer services providers, which is currently being merged into Concentrix after Synnex bought it for US$2.4 billion last year.
It is not clear what role these employees were handling, nor is it clear whether Concentrix will fully close down the site.
Concentrix has reportedly notified Arizona state authorities that it was removing 785 employees. A few of them will be sent off this month and others by the end of this year.
“… The impact is only to specific programs, not the entire site,” reported KOLD News 13, citing a spokesperson of the BPO provider. It went on to say that the employees serving American Express and Walgreens are the ones facing axe.
The spokesperson has stated that those employees losing jobs at Tucson can apply for positions in the company’s other locations in the state.
Convergys reportedly expanded to Tucson in 2001 when it acquired a local computer help-desk business of Keane Inc. At one point of time, it was one of the biggest private sector employers in Arizona.
Since the acquisition, Concentrix has laid off hundreds of employees in locations including Cincinnati; Charlotte, North Carolina; and Watertown, New York.
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