Concetrix to Lay Off 177 Employees in Texas Call Center

Concentrix has announced that it will lay off 177 employees at its call center in Longview, Texas, saying it had lost an important client the center was serving.

The layoff will reduce the number of employees at the call center to less than 200, according to local media reports.

Concentrix has gone on cutting workforce, particularly in the United States, ever since its acquired Convergys, a voice-based BPO services giant with operations across the world.

The Longview call center was in fact established by Convergys. Concentrix will try to employ the laid-off staff at other locations nearby, reported the local press citing the company’s spokesperson.

There are no reports on whether the BPO provider has offered severance package or other any benefits to the employees it is handing pink slips.

But the BPO provider’s continued layoffs must have left its employees worried elsewhere in the United States, say analysts.

In February this year, Concentrix, a unit of technology giant Synnex Corp, laid off 117 employees at its call center in Watertown, New York. In October last year, it had similarly removed around 258 employees in Kentucky. A month later, it laid off 200 staff in Southfield, Michigan.

Convergys was bought for US$2.4 billion in July last year. The acquisition made Concentrix the second largest global provider of customer engagement services with approximately 275 locations in more than 40 countries.