Nearshore Americas

Establishing Customer Contact Centers in Mexico and Latin America

Establishing Customer Contact Centers in Mexico and Latin America

By Jones Lang LaSalle Locations in Mexico and Central America are seeing increasing levels of direct investment activity for customer contact operations. As the number of markets attempting to solicit investment in the customer support industry increases, it becomes more difficult to decide on a location best able to meet corporate requirements. This special report provides an overview of some of the more important considerations a company needs to consider when thinking about direct investment in the Nearshore region.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.