Nearshore Americas
C3 Everise

Everise Subsidiary C3 Inaugurates Mega Contact Center in Guatemala

BPO provider C3, a subsidiary of Singapore-based Everise, has unveiled a mega customer services center in Guatemala City, vowing to expand its workforce in the country to in excess of 1,500.

The facility boasts a basketball court, a soccer field in addition to an outdoor stadium for athletics, reported local Spanish publication Prensa Libre, adding that Everise had set aside US$3 million for expansion in Guatemala.

C3, operating in Guatemala City since 2012, provides call center services in both Spanish and English, in addition to several back-office services such as sales and accounting.

“When C3 opened in 2012, the company had only 25 vacancies and two clients. Now, as part of the Everise family, we have grown to more than 900 employees,” said Dave Palmer, Director of Operations. “We see Guatemala as a strong and close partner to boost the experiences of our clients,” the executive told Prensa.

Nearly 30% of jobs the BPO is going to create in the Central American country will be for part-time workers, particularly students, according to Roberto Sagastume, general manager at C3.  “Graduates pursuing university education will be preferred,” Sagastume added.

Gabriel Aguilera Bolaños, Guatemala’s Minister for Labor and the local mayor Ricardo Quiñónez were present at the time of inauguration.

Elsewhere in the world, Everise runs 12 delivery centers, with more than 11,000 employees. The BPO provider claims all its call center agents are supported by artificial intelligence.

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Everise has been growing at a rapid pace since early 2018, when it developed an omni-channel customer service solution by leveraging the power of AI. In December last year, it acquired IoT solutions maker Trusource Labs, which came into its fold with 7,000 employees in North America.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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